FAQ
GENERAL
Do I have to pay for the app?
No. The Leeker’s Family Foods app is FREE.
Do I need an e-mail address to register for the App?
Yes. A valid email address is required for participation. You can create a free email account through various service providers (e.g., Gmail, Yahoo, Hotmail, iCloud, Outlook, etc.).
What if I don’t have a smart phone?
Don’t worry. You can still save! Just print the shopping cart page and ask your cashier to scan the barcode when checking out.
We have different shoppers in our household. Can we all use the same account?
Yes. Members of your family can share the same account. Just log in on your device with the same email and PIN number to access your family’s account.
What if I forget my password/pin?
If you forget your pin, just open the app and click “Forgot PIN.” If you are still experiencing problems, contact our Customer Service department at chris@leekers.com.
How do I update my account information?
Click “Profile” on the bottom right hand corner and make your changes.
The app makes me choose a store. What if I shop at multiple Leeker’s locations?
That’s ok. Just select the store location you frequent most often. The store you choose will determine which ad you see on the app.
What happens if my phone dies or breaks and I don’t have access to my mobile card?
You need your member number to apply the coupons you’ve clipped or to earn reward points on your purchase. If you linked your phone number to your account, then you can enter your phone number at the checkout to earn reward points. Addtionally, you can print out a picture of your barcode or write down your member number and keep it in your wallet as a backup if you anticipate having phone issues.
REWARDS
How do I earn reward points?
Open your app and ask your cashier to scan your mobile card/barcode before finishing your transaction. Every dollar* spent earns points. Spend $500, earn 500 points, and get $5 off your next purchase. (*Excludes gift card, restricted items from Alcohol, tobacco etc.) Your reward will automatically appear under the “My Deals” section once you reach the $500 threshold.
Can I earn points or use my rewards at any Leeker’s location?
Yes!
How do I keep track of my points?
The app does that for you! Click “My Rewards” on the home page to view how close you are to earning your next reward.
Can I bank my $5 off reward coupon and use it on a future day?
Unfortunately, no. The app automatically applies your $5 off coupon on the next eligible transaction.
Is there a limit to how many points and rewards I can earn?
No limit! The more you earn, the more you save.
Do my points and rewards expire?
No expiration!
I forgot to scan my mobile card while shopping. Can I retroactively add points to my account from my transaction?
Unfortunately, we cannot add points or past transactions to your account. It must be done at the time of purchase.
COUPONS
Where can I view the coupons I clipped?
Click the “Coupons” button on the home page and then select the “Clipped” tab. In the other two tabs “All Coupons” and “Departments,” the coupons you have clipped will have a green checkmarkGreen Checkmarknext to it.
How often are offers updated?
Offers are updated on a daily basis. Leeker’s compiles databases of manufacturer coupons and offers unique Leeker’s Deals, including the *HOT* Digital Deal of the Week! In the “All Coupons” section, there is a red circle above each product that indicates how many days that coupon is still active.
Should I just clip every coupon, just in case?
NO! Please don’t. If you do that, it will slow down everyone at the checkout because the system will have to validate every single coupon, one by one, even for the products you didn’t purchase. Just clip coupons for the products you intend to buy.
Can I use my clipped coupons at any Leeker’s location?
You can use any valid clipped coupon at any Leeker’s location, given the store has the product in stock. Not all stores carry all products, and we do not offer rainchecks for products with coupons.
What if I clipped a coupon, but I didn’t get the discount at the register?
There are a few reasons this could be happening. Here are some examples: (1) if you were purchasing the wrong brand, size, or variety of a product, (2) if there is a minimum purchase quantity not being met (3) if the coupon has expired by the time of purchase. If you have specific questions, please ask at the customer service desk or email our customer service department at chris@leekers.com.
How Can I Make Sure I’m Not Missing Out on a Digital Coupon?
There are two easy ways to make sure you’re taking advantage of every great deal:
Scroll through and filter all available digital coupons by selecting “All Coupons” at the top of your screen.
Select the barcode image located toward the top right part of your screen, and use your phone’s camera to scan the barcodes on the items in your cart. If any items have accompanying coupons, the app will alert you, and you can add the coupon to your list.
WEEKLY AD
How Do I View Weekly Specials or the Weekly Ad?
Tap the sale Weekly ad icon in the lower right-hand corner. Our weekly ad will show up right then and there!
ACCOUNT
How Do I Change My Preferred Store?
Click the horizontal lines in the upper left-hand corner and select “My Store”, then “Change My Store” at the bottom of the screen. From there, you can select from the list of stores that appears.
How Do I Reset my PIN?
Click the horizontal lines in the upper left-hand corner, select “Profile” and then “Change PIN.”
How Do I Retrieve a Forgotten PIN?
You can retrieve your PIN number in just a few simple steps:
From your app’s Home screen, select “Sign In,” then “Forgot PIN.” (You’ll find it right below “Remember Me.”)
Soon after, you’ll receive an email from rsasupport@vertira.com with the subject line “Leeker’s [4-digit code].”
Return to your app and log in using that 4-digit code.
Once logged in, click the top menu in the upper left-hand corner, select “Profile” and then “Change PIN” to update your PIN number to one of your choice. (This step is optional but recommended.)
How Do I Log Out?
Click the horizontal lines in the upper left-hand corner and select “Logout.”
What Happens If I Forgot to Scan my App?
If you have your receipt, take a picture, along with your member number, and email a copy to chris@leekers.com. We’ll be happy to pull the transaction and add it to your profile so that you receive point credit. You’ll also find an email form below.
Unfortunately, we can’t credit free items or coupons. To receive credit for those items, you must present the app at the time of purchase.
STILL NEED HELP WITH YOUR Leeker’s Family Foods APP?
If you have further questions about the app or forgot to scan the app on your last shopping trip to Leeker’s, please contact us via the Contact us at the bottom of this page and let us know what we can do to help.